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Shipping Policy

House Of Anaiah (“we” and “us”) is the operator of (https://www.houseofanaiah.com). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

2. Order Processing

  • We will ship the saree within 2-3 days after confirmation, excluding weekends and public holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
  • Custom or made-to-order sarees may require additional processing time of 5-6 weeks after confirmation, excluding weekends and public holidays.

3. Shipping Charges

  • Shipping fees (if applicable) will be calculated and displayed at checkout.
  • Domestic Shipping: Free shipping for all domestic orders.

4. Delivery Terms

  • Domestic Orders: Estimated delivery is 5-7 business days after order dispatch.
  • Delivery timelines may vary depending on your location.
  • Please note that delivery times are subject to courier partner timelines and may vary due to unforeseen circumstances.
  • Change of Delivery Address: For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Reach out to us at support@houseofanaiah.com
  • Delayed or Undelivered Orders: If your order is delayed or not delivered within the specified timeline, please contact us at support@houseofanaiah.com, and we will assist you promptly.

5. Tracking Your Order

  • Once your order is shipped, a tracking number will be shared via email or SMS, WhatsApp. You can track your order status directly on the courier partner’s website.

6. Important Notes

  • Ensure the delivery address and contact details are accurate when placing your order. House Of Anaiah is not liable for delays or non-delivery caused by incorrect or incomplete information.
  • Orders cannot be canceled once shipped.
  • We are not responsible for delays caused by courier services or force majeure events (e.g., natural disasters, strikes, or government restrictions).

7. Customer service